Frequently Asked Questions

General

How long does the process take?

Once we receive your package (signed application and prints) the average processing time is 2-3 days as long as there are no issues with the quality of your fingerprint images. Depending on your chosen shipment method and location, delivery time may vary.

*Please note various circumstances beyond our control (i.e. shipping carrier, FBI-processing) can extend this time. Expedited shipping options are available for select locations.

What is an Identity History Summary Check and what do IdHSC and CHRC mean?

An Identity History Summary Check (IdHSC) — often referred to as a Criminal History Record Check (CHRC) or a “rap sheet” — lists certain information taken from fingerprint submissions kept by the FBI and related to arrests and, in some instances, federal employment, naturalization, or military service.

The U.S. Department of Justice Order 556-73, also known as Departmental Order or simply “DO”, establishes rules and regulations for you to obtain a copy of your Identity History Summary for review or proof that one does not exist.

Who can use it?

Only you may request a copy of your own Identity History Summary (or proof that one does not exist). You would typically make this request for personal review, to challenge information on record, to meet a requirement for adopting a child, or to meet a requirement to live, work, or travel in a foreign country.

Do you apostille the CHRC report?

We do not supply “end-to-end” apostille service.

However we do supply an apostille-ready report (i.e. in the format and type needed in order to be fully apostilled).

Please refer to the FBI’s Identity History Summary Checks FAQ for more information on apostille services.

What is the status of my application? I sent it X days ago but the status has not changed.

If you signed up for an account*, sign in and select “View” link on the application in question for more details.

At the top of the application details page, a status bar will indicate at what step your application is currently at. Click the “What do I need to do next?” link if unsure of the next step required.

*If you did not sign up for an account upon completing the application, please refer to the confirmation email you would have received from Telos ID at that time – as there is a link within that email that will allow you to create an account. If you cannot locate your confirmation email, please contact customer service (1-800-714-3557 | IDVetting.Support@telos.com) to request a resend.

Do you offer expedited shipping?

Yes, we provide expedited FBI Identity History Summary Check results.

Expedited shipping, where available can be selected during your payment process.

How do I change something on my application?

If an error was made or a change in your biographic data is required after you have submitted your payment, please (1) re-print your form, (2) manually change any erroneous or incorrect data, (3) initial next to each change and highlight the section.

If you require a biographic data change after you have submitted your package to us, but before we have received it, please call customer service. A new form, with edited changes described above, will need to be sent to us.

How do I register for an account?

After completing an application, you will be prompted to create an account on IDVetting.

If you did not sign up for an account upon completing the application, please refer to the confirmation email you would have received from Telos ID at that time – as there is a link within that email that will allow you to create an account. If you cannot locate your confirmation email, please contact customer service (1-800-714-3557 | IDVetting.Support@telos.com) to request a resend.

Can results be mailed to APO addresses or US Territories?

Yes, but there is an additional charge which varies by location.

Looking for more information?

Where can I get my fingerprints taken?

Fingerprints should be captured by a law enforcement agency or an official FBI-approved Channeler using two standard FBI fingerprint forms (FD258)

Click here to search for possible fingerprinting locations in your area*

Also some printing companies offer this service; check the Yellow Pages or search online.

*PLEASE CALL locations for fingerprinting availability, pricing, and hours of operation prior to visit. Telos ID does not guarantee fingerprinting availability at every site listed in your area.

What is the proper technique to capture fingerprints?

Various law enforcement agencies should be familiar with the proper techniques to capture ink-based, and digital fingerprint images using standard FBI fingerprint forms (FD258)

Please refer to this document for more information - “How To Capture Legible Fingerprints” and the FBI website Recording Legible Fingerprints

Can I send in just one fingerprint card?

We highly recommend sending in two cards to decrease your chances of having a poor quality print rejection at the FBI. When we receive 2, we will scan and use the better of the two cards for processing.

What if my fingerprints are rejected?

The FBI allows two tries to submit acceptable (readable) fingerprints per application. Even though you are required to send us two sets of prints, we will use the best image quality set when submitting. Should the FBI reject your best set of fingerprints, you would receive an email from IDVetting.Support@telos.com requesting you to send us another set for a second try.

Should the second submission get rejected and you would like to try again, you would need to complete an entire new application with a new set of prints (standard fees would apply).

What is the cost to receive a copy of my criminal history summary report?

Costs vary by shipping location, but the standard report with no extra copies shipped within the contiguous United States is $55 – which includes free FedEx 2Day shipping. Expedited shipping via FedEx Priority Overnight is $65.

Please contact customer support for more detailed shipping options outside the contiguous US.

How do I order extra copies?

Extra copies of your FBI Identity History Summary Check report can be purchased during the Payment step of the process. Use the drop down to select the number of copies you wish to receive.

Payment Scale:
1 extra copy (+$10.00)
2 extra copies (+$18.00)
3 extra copies (+$25.00)
4 extra copies (+$30.00)
5 extra copies (+$35.00)

Can I order extra copies after I’ve already sent in my form and fingerprints?

Yes*.

Please log in to your account and go to the application details page and select ORDER MORE COPIES under “Need Additional Copies?”

*Please note, you will not be able to be order additional copies once Telos ID receives your application package for processing. If you would like to order additional copies after that point, or after you've already received your IdHSC results, you must complete a new application.

What credit card types do you accept?

We accept the following card types:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

Do you accept debit cards?

We can accept signature debit cards as long as the cards have a logo of one of the card types we accept (see FAQ “WHAT CREDIT CARD TYPES DO YOU ACCEPT?”). When debit cards have this logo, they are processed through our system like credit cards. We do not currently support PIN-based debit card transactions.

Do you accept Paypal?

Yes.

Simply click on Paypal logo on payment screen to initiate.

Why does my credit/debit card keep getting declined?

Credit and debit cards can be declined for a number of reasons. Typically you will receive a specific message as to why such as “incorrect CCV code” or “mismatched address”. Please try again with the correct card information. If you continue to receive an error please first contact your banking or credit card institution to confirm the card’s status and information.

How do I cancel my application?

Please contact customer service (1-800-714-3557) if you’d like to cancel your application and request a refund.

Please note, an application cannot be cancelled once we receive your package.